...

Addison Mortensen

Patient Care Coordinator Manager

Sharon Christensen
Sharon Christensen
2024-01-29
Brenda was so kind and helped me hear so much better. I highly recommend them for your hearing problems.
Judith Turner
Judith Turner
2024-01-19
House of Hearing in Orem, Utah is a great place to go if you are hearing challenged. Brenda Devereaux in Orem is excellent! — Mike, in Heber , is also very helpful. Thanks for all you do!
Wolf Muelleck
Wolf Muelleck
2024-01-17
Brenda is quite pleasant and adjusted my Oticon aid so I can hear better. And she was able to answer my questions on the hearing test and related hearing issues I was experiencing.
Bruce Lamb
Bruce Lamb
2024-01-02
They were very helpful and very kind
Charles Moran
Charles Moran
2024-01-02
Awesome people. Always solves any problem. Highly recommend
Betty Argyle
Betty Argyle
2023-12-28
Brenda is very easy to talk to. She addresses all your concerns and answers all of your questions. She makes sure you are satisfied with your hearing aids. She goes above and beyond.
Lauren Kearl
Lauren Kearl
2023-12-07
My mom lost her hearing aid charger right before thanksgiving. The house of hearing was extremely helpful in getting her a new charger so quickly so she was able to enjoy the holidays. We had never been to them before, but we will be going to them for her hearing needs moving forward!
Shirley Harrison
Shirley Harrison
2023-12-07
Very informative
peggy johns
peggy johns
2023-12-06
They are the best!! I recommend them to all I meet!!!
Dougspad Robison
Dougspad Robison
2023-11-30
Fast and efficient

Meet Our Team: Addison Mortensen

Welcome to House of Hearing in Orem, Utah, where we are dedicated to providing exceptional hearing care services. We are thrilled to introduce Addison Mortensen, our Patient Care Coordinator Manager, who has quickly risen through the ranks to oversee our patient care coordination across all clinics.

About Addison Mortensen

Position: Patient Care Coordinator Manager
Experience: 1.5 Years
Email: [email protected]
Phone: (801) 221-1220
Address: 212 W 520 N, Orem, UT 84057

Role and Responsibilities

Addison Mortensen leads our team of Patient Care Coordinators with a focus on maintaining the highest standards of customer service and clinic efficiency. Her responsibilities include:

  • Managing front desk duties such as answering phones, checking in patients, and collecting payments.
  • Keeping the clinic organized and assisting providers with managing their schedules.
  • Overseeing the hiring, training, and performance of all Patient Care Coordinators.
  • Tracking clinic progress, revenue, and specific project outcomes.

Commitment to Excellence

Addison’s rapid promotion to Patient Care Coordinator Manager within just three weeks of employment is a testament to her exceptional skills and dedication. She is committed to fostering a welcoming and efficient environment for both patients and staff, ensuring that every visit to our clinic is a positive experience.

Availability

Office Hours: Monday-Friday, 9 am to 5 pm

To schedule an appointment, please call (801) 221-1220 or email [email protected].

Philosophy and Personal Touch

Adopting the “grandma method,” Addison treats everyone with the same love and respect as she would her own grandmother. This approach has helped her excel in conflict resolution and build strong relationships with coworkers and patients alike. Known for her attentiveness and willingness to go above and beyond, Addison ensures that every patient feels heard and cared for.

Outside Interests

Beyond her role at Audiology HQ, Addison has a passion for hip hop dance and cars. Her love for challenges and learning is evident in her enjoyment of working on cars and attending car events, bringing the same level of dedication and enthusiasm to her work.

Visit Us

For a seamless and supportive hearing care experience, visit Addison Mortensen and the team at Audiology HQ, House of Hearing, located at 212 W 520 N Orem, Utah 84057. To schedule an appointment or for any inquiries, please call (801) 221-1220 or email [email protected].

House of Hearing Orem - A smiling young woman in a denim jacket.

Addison Mortensen

Patient Care Coordinator Manager

Contact

Seraphinite AcceleratorOptimized by Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.