Addison Mortensen
Patient Care Coordinator Manager
Janie Hawks2024-07-02I like it here and am pleased with their helpful service.
Brenda Burrows2024-07-02Brenda is the BEST!!!! She is great with my elderly mother. I won’t work with anyone but Brenda because so know I’m in good, professional and skilled hands!!!!
phil johnson2024-06-22You did well. Thank you.
Kevin Taggart2024-06-20Richard was professional and thorough. He really explained everything that he had done. He also gave us good options.
Bryan Wood2024-06-14Great service and friendly environment. They are knowledgeable and helpful in getting everything set up and going. I'm happy I found them and I'm loving my re-sound hearing aids.
Margaret Christensen2024-06-11Brought my mom here and they were very nice and saw her right away.
Pam Young2024-06-04Brenda took such good care of my Mother. She walked out like a NEW person. Hearing better than she has in a long while. Thank you house of hearing
Dougspad Robison2024-05-29Fast and efficient good at what she does love to come to appointments
Silvana L Echols2024-05-28Puntctuality, communication, outstanding service, great care.
Meet Our Team: Addison Mortensen
Welcome to House of Hearing in Orem, Utah, where we are dedicated to providing exceptional hearing care services. We are thrilled to introduce Addison Mortensen, our Patient Care Coordinator Manager, who has quickly risen through the ranks to oversee our patient care coordination across all clinics.
About Addison Mortensen
Position: Patient Care Coordinator Manager
Experience: 1.5 Years
Email: [email protected]
Phone: (801) 221-1220
Address: 212 W 520 N, Orem, UT 84057
Role and Responsibilities
Addison Mortensen leads our team of Patient Care Coordinators with a focus on maintaining the highest standards of customer service and clinic efficiency. Her responsibilities include:
- Managing front desk duties such as answering phones, checking in patients, and collecting payments.
- Keeping the clinic organized and assisting providers with managing their schedules.
- Overseeing the hiring, training, and performance of all Patient Care Coordinators.
- Tracking clinic progress, revenue, and specific project outcomes.
Commitment to Excellence
Addison’s rapid promotion to Patient Care Coordinator Manager within just three weeks of employment is a testament to her exceptional skills and dedication. She is committed to fostering a welcoming and efficient environment for both patients and staff, ensuring that every visit to our clinic is a positive experience.
Availability
Office Hours: Monday-Friday, 9 am to 5 pm
To schedule an appointment, please call (801) 221-1220 or email [email protected].
Philosophy and Personal Touch
Adopting the “grandma method,” Addison treats everyone with the same love and respect as she would her own grandmother. This approach has helped her excel in conflict resolution and build strong relationships with coworkers and patients alike. Known for her attentiveness and willingness to go above and beyond, Addison ensures that every patient feels heard and cared for.
Outside Interests
Beyond her role at Audiology HQ, Addison has a passion for hip hop dance and cars. Her love for challenges and learning is evident in her enjoyment of working on cars and attending car events, bringing the same level of dedication and enthusiasm to her work.
Visit Us
For a seamless and supportive hearing care experience, visit Addison Mortensen and the team at Audiology HQ, House of Hearing, located at 212 W 520 N Orem, Utah 84057. To schedule an appointment or for any inquiries, please call (801) 221-1220 or email [email protected].
