Meet Our Team: Addison Mortensen
Welcome to House of Hearing in Orem, Utah, where we are dedicated to providing exceptional hearing care services. We are thrilled to introduce Addison Mortensen, our Patient Care Coordinator Manager, who has quickly risen through the ranks to oversee our patient care coordination across all clinics.
About Addison Mortensen
Position: Patient Care Coordinator Manager
Experience: 1.5 Years
Email: [email protected]
Phone: (801) 221-1220
Address: 212 W 520 N, Orem, UT 84057
Role and Responsibilities
Addison Mortensen leads our team of Patient Care Coordinators with a focus on maintaining the highest standards of customer service and clinic efficiency. Her responsibilities include:
- Managing front desk duties such as answering phones, checking in patients, and collecting payments.
- Keeping the clinic organized and assisting providers with managing their schedules.
- Overseeing the hiring, training, and performance of all Patient Care Coordinators.
- Tracking clinic progress, revenue, and specific project outcomes.
Commitment to Excellence
Addison’s rapid promotion to Patient Care Coordinator Manager within just three weeks of employment is a testament to her exceptional skills and dedication. She is committed to fostering a welcoming and efficient environment for both patients and staff, ensuring that every visit to our clinic is a positive experience.
Office Hours: Monday-Friday, 9 am to 5 pm
To schedule an appointment, please call (801) 221-1220 or email [email protected].
Philosophy and Personal Touch
Adopting the “grandma method,” Addison treats everyone with the same love and respect as she would her own grandmother. This approach has helped her excel in conflict resolution and build strong relationships with coworkers and patients alike. Known for her attentiveness and willingness to go above and beyond, Addison ensures that every patient feels heard and cared for.
Beyond her role at Audiology HQ, Addison has a passion for hip hop dance and cars. Her love for challenges and learning is evident in her enjoyment of working on cars and attending car events, bringing the same level of dedication and enthusiasm to her work.
For a seamless and supportive hearing care experience, visit Addison Mortensen and the team at Audiology HQ, House of Hearing, located at 212 W 520 N Orem, Utah 84057. To schedule an appointment or for any inquiries, please call (801) 221-1220 or email [email protected].