Addison Mortensen

Patient Care Coordinator Manager

     Excellent  
     Based on 112 reviews 
    
 
 
   
 
 
       
   Terry Gardner 
 2024-03-26
 
 
  I’ve been going to House if you’re for over four years. They have treated me with respect they understand my needs and have worked diligently to help me have the best hearing I could have I continue going to them because of the people that work there and how they respect and treat me, I highly recommend them to anyone that needs hearing improvement
  
 
      
   Mary Valgardson 
 2024-03-20
 
 
  If you want the best in care, Brenda Devereaux is the one!  You will not find a more compassionate, caring professional than her!  She truly cares, listens and delivers your needs!  There are not enough words to express how great she is!  I recommend her wholeheartedly!
  
 
      
   deborah hinman 
 2024-03-20
 
 
  Brenda spent so much time & care with my friend, Ellen (90 years old).  She advised her about her current hearing aid.  Told her she just needs adjustments so no need to buy new hearing aids.  I would certainly go to her for my own hearing issues.  Can't say enough about how great the House of Hearing experience was.  thank you Deborah Hinman
  
 
      
   Dana Clark 
 2024-03-19
 
 
  Staff is friendly, knowledgeable,   and helpful. They have a wide variety of products and know which one is bfor you. you.
  
 
      
   Trinka Whatley 
 2024-03-12
 
 
  I would highly recommend seeing Brenda for your hearing needs. She was friendly, knowledgeable, thorough and spent time to explain everything to me.
  
 
      
   Cindy Finn 
 2024-03-06
 
 
  Our experience with Brenda is always so pleasant, helpful and professional.
  
 
      
   Sandy Huntington 
 2024-03-06
 
 
  This is a great place. Brenda is efficient and skilled, but also very kind and polite. She is knowledgeable and will do everything to make the visit successful. I really appreciate her.

Meet Our Team: Addison Mortensen

Welcome to House of Hearing in Orem, Utah, where we are dedicated to providing exceptional hearing care services. We are thrilled to introduce Addison Mortensen, our Patient Care Coordinator Manager, who has quickly risen through the ranks to oversee our patient care coordination across all clinics.

About Addison Mortensen

Position: Patient Care Coordinator Manager
Experience: 1.5 Years
Email: [email protected]
Phone: (801) 221-1220
Address: 212 W 520 N, Orem, UT 84057

Role and Responsibilities

Addison Mortensen leads our team of Patient Care Coordinators with a focus on maintaining the highest standards of customer service and clinic efficiency. Her responsibilities include:

Managing front desk duties such as answering phones, checking in patients, and collecting payments.
Keeping the clinic organized and assisting providers with managing their schedules.
Overseeing the hiring, training, and performance of all Patient Care Coordinators.
Tracking clinic progress, revenue, and specific project outcomes.

Commitment to Excellence

Addison’s rapid promotion to Patient Care Coordinator Manager within just three weeks of employment is a testament to her exceptional skills and dedication. She is committed to fostering a welcoming and efficient environment for both patients and staff, ensuring that every visit to our clinic is a positive experience.

Availability

Office Hours: Monday-Friday, 9 am to 5 pm

To schedule an appointment, please call (801) 221-1220 or email [email protected].

Philosophy and Personal Touch

Adopting the “grandma method,” Addison treats everyone with the same love and respect as she would her own grandmother. This approach has helped her excel in conflict resolution and build strong relationships with coworkers and patients alike. Known for her attentiveness and willingness to go above and beyond, Addison ensures that every patient feels heard and cared for.

Outside Interests

Beyond her role at Audiology HQ, Addison has a passion for hip hop dance and cars. Her love for challenges and learning is evident in her enjoyment of working on cars and attending car events, bringing the same level of dedication and enthusiasm to her work.

Visit Us

For a seamless and supportive hearing care experience, visit Addison Mortensen and the team at Audiology HQ, House of Hearing, located at 212 W 520 N Orem, Utah 84057. To schedule an appointment or for any inquiries, please call (801) 221-1220 or email [email protected].